FAQ
よくある質問Q. How long does shipping take?
Orders to the Netherlands typically arrive in 1–2 business days. Elsewhere in the EU, delivery takes 2–7 business days depending on the destination country — see Countries We Ship To for specific estimates.
Q. Can I purchase if I'm under the legal drinking age?
No. You must be 18 or older to purchase from MADE IN AKITA, regardless of the legal drinking age in your own country. We verify age at first visit and again at checkout.
Q. Can I return or exchange an item?
Yes. As an EU customer, you have the right to cancel your order and return it within 14 days of receipt, without giving a reason — see our Cooling-Off Policy for the full process and any exclusions.
Q. What payment methods are accepted?
We accept Visa, Mastercard, PayPal, iDEAL, and Klarna.
Q. Can I cancel an order after placing it?
Yes. You can cancel or withdraw your order using the "Cancel / Withdraw an Order" page linked in the footer — no login required. See our Cooling-Off Policy for details.
Q. Do you ship outside the EU?
Not at the moment. Everything ships from our Amsterdam warehouse to addresses within the EU. If you're outside the EU and interested, get in touch — we'd like to know where the demand is.
Q. Can I order just one bottle?
Yes, and we'd encourage it. There's no minimum order and no case requirement — that's the point of shipping from a European hub rather than from Japan.
Q. Do you sell to restaurants and retailers?
Yes. Trade enquiries go through our contact form — select "Wholesale & Trade" and we'll come back to you with pricing.
Q. How should I store these bottles?
Keep them upright, out of direct sunlight, and somewhere cool. Sake in particular is happiest refrigerated once opened, and best finished within a week or two.
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